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Refund Policy

Twiggle's Tails Refund Policy

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Effective Date: March 21st, 2025

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At Twiggle's Tails, we strive to provide exceptional pet care services. However, we understand that circumstances may arise that require a refund. This Refund Policy outlines our guidelines for refund requests.

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1. Service Cancellations:

  • Cancellations made 24 hours or more before the scheduled service: Full refund.

  • Cancellations made less than 24 hours before the scheduled service: No refund.

  • Cancellations made after the service has begun: No refund.

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2. Service Adjustments:

  • If you need to adjust the duration or frequency of your scheduled services, please contact us at least 24 hours in advance.

  • Adjustments are subject to availability and may result in a partial refund or additional charges.

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3. Service Disputes:

  • If you are dissatisfied with the quality of our services, please contact us within 30 days of the service date.

  • We will investigate your concerns and, if deemed appropriate, issue a partial or full refund.

  • Refunds are issued at the discretion of Twiggle's Tails management.

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4. Refund Processing:

  • Refunds will be processed using the original payment method.

  • Please allow 10 business days for the refund to be processed.

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5. Exceptions:

  • Refunds may not be issued for services affected by circumstances beyond our control, such as:

    • Natural disasters

    • Power outages

    • Traffic delays

    • Illness or injury of our staff (we will attempt to cover the service)

  • Refunds will not be given if the client has not followed the instructions given at the time of booking.

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6. Contact Us:

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7. Policy Changes:

  • We reserve the right to modify this Refund Policy at any time.

  • Any changes will be posted on our website.

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